Shipping policy
Shipping Policy
Last updated: September 18, 2026
Koleka Shop is operated by AHU-ENNA SIA.
We aim to get your order to you as quickly and safely as possible. Because many Koleka Shop products are prepared specifically after an order is placed, please allow time for both order preparation and shipping.
Order Processing
After your order is confirmed, it is prepared for production and shipment.
Processing times may vary depending on the product, order volume, destination, and availability.
Once an order has entered production or been prepared for shipment, we may no longer be able to change or cancel it.
If you notice an error in your order or delivery address, contact us as quickly as possible at:
Shipping Times
Estimated delivery times may be shown at checkout or during the ordering process.
These estimates include or take into account processing and transportation time where indicated, but they are not guaranteed delivery dates unless we expressly state otherwise.
Delivery times may vary depending on:
- Destination country
- Product availability
- Order volume
- Shipping carrier
- Customs processing
- Public holidays
- Weather or transportation disruptions
For customers in the European Union, unless another delivery period has been agreed with you, goods must generally be delivered without undue delay and no later than 30 days after the contract is concluded.
Shipping Costs
Shipping charges are calculated based on factors such as your destination, the products ordered, parcel size, and available delivery methods.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
No additional delivery option will be charged without your agreement.
Multiple Packages
If your order contains several products, they may occasionally be shipped separately.
This means you may receive more than one parcel for the same order, potentially on different days.
You will not be charged additional shipping simply because we divide an order into multiple shipments unless this was specifically agreed when ordering.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after you receive your shipping confirmation.
Carrier tracking updates are provided by the relevant shipping provider and may sometimes be delayed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact davis@kolekashop.com immediately.
We will try to correct the address where possible, but once an order has entered production or shipment we cannot guarantee that changes can be made.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, reasonable reshipping costs may apply before the package can be sent again.
Failed or Unclaimed Deliveries
If a parcel cannot be delivered because it is refused, unclaimed, or the provided delivery information is incorrect, it may be returned to the sender.
If the parcel needs to be shipped again due to circumstances attributable to the customer, additional shipping costs may apply.
Contact us if you believe your parcel has been returned:
Lost Packages
If your order has not arrived within the expected delivery period, contact us at davis@kolekashop.com.
Please include your:
Order number, full name, and delivery address.
We will investigate the shipment with the relevant carrier.
Where we arranged the shipping, we remain responsible for the goods until they are delivered to you, as required by applicable consumer law. If a shipment is confirmed lost, we will arrange an appropriate replacement or refund. EU consumer guidance specifically states that where the seller arranges delivery, responsibility remains with the seller until the goods arrive.
Packages Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- Around your property or designated safe delivery location
- With other members of your household
- With neighbours where appropriate
- With the local carrier or collection point
If you still cannot locate the parcel, contact us at davis@kolekashop.com and we will investigate the delivery.
Damaged Shipments
Please inspect your order when it arrives.
If the parcel or product has been damaged during shipping, contact us as soon as possible and provide your order number together with photographs showing the damage.
Where we arrange shipping, responsibility for damage occurring before delivery remains with us under applicable consumer law.
Please see our Refund Policy for further information about defective, damaged, or incorrect products.
Customs, VAT and Import Charges
Depending on your delivery country, orders may be subject to VAT, customs duties, import taxes, or other charges imposed by local authorities.
Where applicable and required, taxes may be collected during checkout.
For destinations where customs duties, import taxes, or similar government charges are not collected during checkout, the customer may be required to pay them before delivery.
Any applicable charges will depend on the destination country's laws and customs rules.
International Shipping
Koleka Shop may ship to multiple countries.
Available destinations and shipping methods will be shown during checkout.
Certain products or delivery methods may not be available in every country.
Orders may be dispatched from different production or distribution locations depending on the product, destination, and availability. This allows us to process orders efficiently and reduce unnecessary transportation where possible.
Delays
Occasional shipping delays can occur because of circumstances beyond normal delivery operations, including:
- Severe weather
- Carrier disruptions
- Customs inspections
- Public holidays
- High seasonal demand
- Transportation interruptions
- Government restrictions
If your delivery is significantly delayed, contact us and we will investigate.
For EU consumers, if goods are not delivered within the agreed delivery period, applicable consumer law may allow you to provide an additional reasonable delivery period and subsequently cancel the contract if delivery still does not occur.
Returns
Shipping-related returns, damaged products, incorrect products, and other returns are handled according to our Refund & Returns Policy.
Please contact us before returning any item, as the correct return instructions and address may depend on the particular order.
Contact
For any shipping or delivery questions, contact:
Koleka Shop
Operated by AHU-ENNA SIA
Email: davis@kolekashop.com
Address: Vaiņodes iela 22-65, Rīga, LV-1058, Latvia